The flowers were beautiful and i will be using you again however the flowers were sent to my mum and she said they started to wilt after a couple of days and she then realised the sponge inside was bone dry. i don't know if there is a card to say needs more water because i didn't receive them and my mum wasn't sure but it would be a good idea to prompt people to add more water if necessary...just future reference really.
Service rating : Easy to order. I needed to amend once and also supply additional information and both were actioned and acknowledged quickly. They kept me informed at every step of the process and let me know the flowers were delivered before the recipient had a chance to.
Product : I have not seen the product but the recipient was very impressed with both the flowers and especially the way each flower was packaged and protected individually.
Service rating : This is the 1st time I’ve used Serenta flowers there site was easy to use (bonus) flowers turned up on time and very beautiful ! I received a few emails to tell me what and where my flowers where at !amazing ! 5* will definatly use again thanks Serenta !! Xx
Product : Beautiful !! Stunning !!
Seemed nice enough, obviously I didnt get to see it, wish the cards were easier to see on tablets. One of my previous orders was for a friend who had had a baby girl, and the card I choose was for a boy as the design was so small and not very clear.
Service rating : Excellent service and quality I will certainly use Serenata again. I did try to order 2 products but the website would not let me, maybe this is something you could review.
Product : Great quality. Another party sent InterFlora and those flowers were already dead.
Great selection and prices, easy to order, quick response to query, excellent communication from ordering through to delivery. This was my first order, really impressed and will always use in the future. Complaints? None!
The company is very good but the delivery service wasn't as good this time, therefore the recipient never received her flowers on her birthday! Very disappointing for myself and the recipient