Service rating : This was a special offer. I had no problem ordering the flowers and no requirement to contact the company. The order was acknowledged almost instantly and delivered very quickly.
Product : I received an email from the recipient of the flowers who said she was delighted with them. One never knows whether someone is just being polite, but she sent a photograph to a mutual friend so I could see what a lovely bouquet had been sent. I have since met the lady and she is genuinely delighted and the bouquet was beautiful. Thank you.
Service rating : First time I’ve used Serenata, apart from a cliche when ordering on the website using a voucher. Although this was sorted out via the live help link everything went well. Text messages on the day of delivery saying on the way and when delivered but did say left securely at front of the property but the receipient actually received them herself.
Product : Obviously I have only seen them on the website but the receipient said they were lovely and in a bubble of water.
Service rating : To be able to order at 8pm and have the flowers delivered at lunchtime the following day was service indeed!
Product : The recipient said it was the nicest surprise she’s ever had. The flowers were beautiful and fit for a bride on her wedding day. (She was in fact an elderly relative whose birthday we had forgotten.)
I have used your company many times from a business and personal use.Unfortunately on the last occasion there was not the gift card which i asked for so the lady didn't know who they were from.She guessed it was me as i had used you before to send flowers.
This is the first hiccup and i understand we are all human.
There was an error on the website with the card I wanted a get well card and every time I selected the card it came up with happy anniversary. In the end I opted for a blank card and wrote my own message.
Ordering was straightforward. It arrived when I asked for it and I particularly liked the fact that I could tick boxes about the delivery. In our case the recipient is disabled pm for the delivery man to be patient was an unexpected bonus. Thank you for that.
Although I had an unfortunate experience with serenata....the flowers I ordered for someones’s special birthday were not delivered on the quoted delivery date due to a technical problem, this was compensated by delivering on the next available delivery date with a complimentary upgrade.