Service rating : Second time i have used them now. My feedback would be that the interaction received from serenta is excellent, i really like the way your kept up to date with all aspects of the delivery especially when the flowers are being delivered as a surprise it enables you to make sure the gf is going to be in still! Website is easy to use, nice and simple. Would recommend and use again.
Product : Quality of the flowers has been fantastic both times i have used them, only slight complaint is that the flowers didn’t arrive as they did in the picture- by this i mean that the two different flower types were almost in two bunches and not all mixed in!
The flowers were sent to the wrong depot for delivery but serenata flowers did message me immediately to advise me and took off 15% off the cost which was good. The flowers were for someone birthday and if they had not have been received on the day this would have been a disaster. However they were able to delver later on in the day which was great. So when something did go wrong they acknowledged it promptly, compensated me and did continue to get the product there in time which I was grateful for.
Not being able to telephone the company directly was problemtic.
I had to place an order late on a Friday afternoon and there was a hitch in processing my credit card payment on-line.
Although staff did respond to my email enquiry within the hour, it was still a little nerve-wracking as to whether I’d meet the deadline for next-day, Saturday delivery.
Service rating : usual good service. item as described and delivered on time, would not hesitate to recommend. would use again. thanks
Product : usual good service. item as described and delivered on time, would not hesitate to recommend. would use again at any time. thanks
Service rating : I was very impressed with being informed by my mobile phone at each step of the journey for the delivery.
Product : Although I did not see the flowers, I was told that they were really beautiful!
Service rating : The company communication was excellent and I knew when they were delivered and dispatched
Product : The flower arrangement was beautiful and it was a good size too. Will def use you again
Service rating : Very good service , I liked the fact that you let me know when the flowers went out on delivery and also when they arrived.
Product : She was very surprised and the flowers was beautiful!! Thank you, I will use you again soon.