Service rating : Mostly a good service this time, though it is very fortunate that I checked my order, as the original bouquet I ordered was not available for another week but Serenata did not inform me of this at the point of order, which is not very satisfactory. I then ordered another bouquet as it was very important that the recipient received the flowers the next day, and this was duly delivered. I have to say that the customer service is very impersonal. I will ring in future with any query, rather than e mail.
I think that if Serenata promise next day delivery, it is their duty to tell the customer when this is not possible. Had I not checked the order...,and not all of us have the time to do that....then my friend, who had suffered a bereavement, would not have received any flowers for over a week.
Product : Apparently the flowers were nice...I have not seen them.
Service rating : There was a slight issue which the company immediately responded to, offering either a fresh bouquet or a refund, neither of which I accepted as the issue was minimal. Very impressed with the communication throughout and the flowers were delivered on time. Will certainly use them again and would recommend to others.
Product : I felt that the flowers did not quite match those in the picture...perhaps the one shown is the de luxe version but if so that should be made clear to the buyer. However, the quality and appearance of the flowers was very good and they lasted for a good ten days.
The communication was excellent and the customer service pulled out all the stops to do what I wanted. The flowers arrived within hours of ordering (delivered on a Sunday at 9.30 am) and both sets of recipients were absolutely delighted. I really cannot fault this company for excellence and reliability.
Service rating : Prompt and efficient service.
Product : The flowers were for my sister in law and she was very pleased with them. I saw them and I was pleased too. I took a risk as I had not used them before and I am satisfied with the service and am happy to use them again. I will recommend them to friends and family if asked.
Service rating : Simple website and excellent communication.
Product : This was a gift and the recipient seemed very pleased though I have not personally seen the flowers. Nice to see an internet company providing a basket of flowers.
Service rating : I would most certainly use your service again - I appreciated being kept informed as to delivery progress
Product : my friends loved the flowers and said the perfume was filling the house
Service rating : Excellent service, with outstanding communication, I felt I knew exactly where the flowers were throughout the day on their way to delivery.
Product : My friends thought the flowers looked and smelt beautiful.