I was very upset to find that the flowers ordered for the saturday afternoon before Mothering Sunday failed to materialize, however having contacted customer services around 9am on that sunday a beautiful bouquet arrived on my mother-in-law's doorstep later that day. Well done for sorting out the problem so promptly. Before anyone makes a comment I had asked for the flowers to be delivered on the Sat. because I knew she woud be in, anyway, she was thrilled.
I cannot praise the service enough from this website, from start to end process the service was excellent, communication through every stage and very personal and friendly even though it is all electronic.
Disappointed that the name of the sender was nowhere on the packaging. I did not like the birthday cards offered but did not realise this was the only way of identifying me as the donor of the flowers. This makes the card a compulsory purchase, adding considerably to the price of the flowers!
Efficient service, well received bouquet of flowers.
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