Service rating : I’ve used this company a number of times, and always been pleased with them. On this occasion, sadly the flowers weren’t up to spec; however the customer services were fantastic in how they handled it, and a refund or replacement was offered upon providing photo evidence. Despite the flowers, I’d still rate them top.
Product : Flowers weren’t as nice as previously; sadly weren’t in top condition and therefore wouldn’t have lasted the 7 days guarantee for even 2 of the days. Other orders have been fantastic though so I won’t let this put me off and will be using them again.
Service rating : The flower delivery service itself and the choice are excellent. However, the functionality of the website lets it down, hence the ’good’ rating. I almost got so frustrated that I gave up, but ended up perservering as I really wanted to send these particular flowers. I had to use 3 different computers in the end as the website would not allow me to delete items from the basket, and the payment page was very hit and miss.
Product : Very unique and eye-catching! Haven’t found these on any other flower delivery website.
Service rating : Simple to use
Product : I have used serenata before and had no problems.
However, I was really disappointed with my flowers which I ordered for Mother’s day.
When they arrived approximately half of them were already dead.
Furthermore, the item looked nothing like the picture.
Service rating : Excellent service - kept me updated on where the flowers were and when they had been delivered.
Product : Lovely flowers, and my mother-in-law loved them. Though for the price could the bouquet have been slightly bigger - looked bigger in your pictures but not in the one my mother-in-law sent me!?
Service rating : Ordered late evening arrived promptly the next day. Got frequent texts to say where the flowers were!
Product : It was a gift, didn’t see the flowers! Recipient very pleased though!
Service rating : Service was excellent, delivered on Christmas eve and had tracking
Product : Was told the flowers was absolutely beautiful, brilliant service
Service rating : No point having a good service if the products are not like the pictures.
Product : The flowers were rubbish! What a waste of time and money u are.