I was trying to send a Christmas present to a dear friend and had left it quite late . I tried places like marks and Spencer and other big name department stores and non cooked deliver until after Christmas which I did not want my friend to think she was an after thought . My son recommended Serenata as he had used them before
The whole process was simple took less Han 5 minutes to place the order . I was promised delivery 2 says later which was great . I was kept informed throughout the delivery date of the tracking process of the flowers which I was very impressed with
Good, I bought an Amazon local voucher to purchase. My flowers. I thought there was a problem with the payment as I wasn't asked for my voucher reference at the purchase point,. it was a bit long winded to get through to anyone as the telephone number displayed on the website was a dead number. Once eventually through to someone I was dealt with diligently.
Service rating : The only thing I’m disappointed about is the price. The bouquet was listed as reduced from 45.00 to £40.00 or thereabouts but when I proceeded to the checkout the full price was still shown, in my opinion this is almost miss selling. Please organise to refund the overpayment
Product : I didn’t see the flowers
Service rating : This was my second time of using Serenata, the first was excellent. This time the delivery was not made on the requested day, my mum’s birthday, so she didn’t get her flowers until the day after. Disappointing but they were beautiful when they finally arrived.
Product : Absolutely beautiful and so big my mum had to split them into 2 vases. Very pleased.
Very good service, excellant communication.. even though I made a mistake with my order Serenata Flowers very kindly helped me to resend the flowers and even gave me an additional discount. Have used before and highly recommend.
Service rating : Easy to use website, good prices, fast delivery and beautiful flowers. Very happy! :D
Product : My sister loved the bouquet and it was so big she split it into 3 vases around the house.
Service rating : It was nice to get an email letting me know that flowers were going to be delivered that day. It would be better if I could have had an email confirming the actual delivery had taken place.
Product : I did not see the flowers.