Service rating : Very helpful and efficient company, with a ’live’ link service where you can ’talk’ to an advisor if you were to experience any difficulties when placing orders on-line. The flowers were delivered in the time specified and an acknowledgement email sent to your address to inform you.
Product : I’m assuming the recipient was pleased.
After almost a week, the flowers are still in excellent condition and giving immense pleasure to my elderly mother. The flowers were delivered on time and in excellent packaging and I am delighted with the quality of flowers and service. Thank you, I will be using you again and recommending you to others.
Cannot fault Serenata Flowers. Service, ordering and customer service etc... has been faultless, even when querying my order. The only minor issue was with the courier who said and reported that the flowers had been delivered but actually delivered them 24hrs later.
Easy to use website and good to receive texts leading up to and when the flowers had been delivered.
Have told my friends about how pleased I was with the service. Definitely use .Serenta Flowers again. Thank you.
After missing the deadline for a funeral, a full refund was given plus the flowers were kept by the bereaved sister when they did arrive the day after. Anyone can make a mistake and it was handled ver well. I will continue to use them as service has always been great before.
Very pleased with the service... again! Fast, easy to make your selection and add extras etc. I love the easy process! The flowers were stunning, absolutely perfect. The only criticism is aimed at the delivery driver who stood the box upside down outside the address.
Service rating : Good selection to suit many budgets and lots of emails to let you know how your orders going
Product : I haven’t actually seen the product but spoke to friends and they sent us a picture showing how lovely they were and they said they were beautiful and smelt lovely