The deliveryman brought the flowers for my 93 year old Aunt, right into her house - but like many other reviews I've read on the site, he left flowers addressed to someone else!! How my elderly aunt managed to run after him in his truck is beyond me, but she caught his attention and finally he located the correct flowers. C'mon man, read the delivery name and address before you take them to the recipient's house and spoil the arrival experience!! To boot, I had arranged 2 orders of flowers, one from me, one from my dad...the second delivery arrived in the afternoon. Why wouldn't you deliver them at the same time? Flowers were nice, but the delivery service requires work. I am ordering from overseas and need to trust in the flower service I pick. I would think twice about ordering from Serenata again for this reason.
Service rating : Lovely flowers which were appreciated by my friend for her birthday present. The only comment she made was that she would have liked flower food so that the flowers lasted longer and more substantial packaging for transit - drivers are non too careful with loading.
Product : Lovely bouquet sent for a birthday present. If another ’flower’ occasion arises shall not hesitate to use this company again.
Service rating : Good communication in using my email and text to advise me where the product was and letting me know it had arrived and was with neighbour.
Product : My friend told me two days after the delivery that the bouquet was not good. Flowers had been crushed and the two remaining stocks bruised. I contacted Serenata who asked for a photo. Obviously my friend hadn’t kept the crushed flowers. I replied to Serenata but have had no response from them. I will not use them again
Service rating : The order process was very smooth and the updates were also efficient
Product : I actually got to see the product around 48 hours after the delivery and the roses were mostly all dead, I wanted to find a regular supplier of flowers in the Cambridge area since I live overseas but not sure I would come back now.
Service rating : Did not expect to be able to find a flower delivery service on Christmas eve. But you did it. The including small Christmas cake was an added bonus and was very well received by elderly aunt. Many thanks.
Product : I didn’t see the flowers sent, but recipient said they were lovely.
Service rating : Everything was wonderful, the bouquet was splendid, my only minor disappointment if any at all was that the delivery took a little longer than I expected, the flowers arrived to the recipient late in the afternoon instead of what I hoped for which is morning.
Product : The flowers are beautiful, so tastefully arranged in the most splendid manner. Thank you.
Excellent value for money. As I was ordering for 2 people it would be easier if I could do both orders then pay for both together at the end rather than having to enter my payment details in each time.