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Customer Satisfaction
Average: 4.4/5
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I have used Seranata many times over the years and up to now I have been very happy with their service. Unfortunately, on this occasion, I was very disappointed as I tried to book online in the usual way but there was a default delivery date on the website of 10th Jan. As I wanted the bouquet delivered on 31st Dec for my auntie's birthday, I thought I might be able to book my chosen gift and go back to amend the date afterwards as it would NOT let me alter the default date at the time and I was running short of time. Even though the website advertised delivery could be 'next day'. I just wanted to be able to speak to someone to explain this but this option is no longer available. I tried emailing them with my concern but heard nothing in response so my flowers and balloon were duly delivered on 10th Jan - 10 days later than I wanted. Apparently my auntie said the flowers were lovely (as usual) but 10 days after her birthday!!


Service rating : This delivery was prompt and got to the recipient in plenty of time.
Product : I have used Serenata several times before, but on Mothers Day this year, I have found that both bouquets I arranged to have delivered to people, including this one, had some flowers damaged on arrival. I was however pleased with the quantity of flowers on this bouquet, which I think reflected the price well.


Service rating : Acceptance of order was easy contact re delivery was good information of when flowers left serenataflowers good no complaints until I saw the flowers which were delivered to my daughter.
Product : They we’re wilting and looking past their best by Sunday evening my daughters actual birthday hence my disappointment


The flowers where lovely my mum said as I did not see them they came on the day very happy and would use you again


Excellent service and value. I was very impressed with the text updates I received throughout the delivery process


I know the flowers arrived as directed but don’e know what they looked like as I wasn’t the recipient.


Because there was only one arrangement delivered initially, while I have ordered three. However, it was quickly fixed through the feedback system.

Fresh flowers delivered daily to Cranleigh

Flowers are a special part of all our lives, whether we have a garden full of blazing blooms or a single rose in a vase. They even have their own language, with different blooms meaning different things. Want to say 'I love you' or 'happy anniversary'? We can help. Our skilled florists in Cranleigh speak this floral language fluently, and by picking your flowers online from, your floral message can be delivered to any location in Cranleigh, whenever you want.

Gorgeous flowers made by florist in Cranleigh

Flowers can say so much – a single rose can speak of undying love, while a bouquet that includes iris can symbolise an unending friendship. At, our florists understand this language, and use their skill and expertise to create beautiful bouquets that say exactly what you want them to. Our florist online service is here to take your order whenever you want, and we work with experienced and passionate florists in Cranleigh to turn those messages into stunning floral gifts. We can also arrange for a free next-day florwer delivery in Cranleigh to make sure your blooms arrive in perfect condition

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