Website fairly straight forwards and simple to use. Have been using Serenta for many years for sending important flowers, i would like to see more styles/exotic flower/gifts if possible - creative but overall the variety and product choice is good. So far no issues with delivery or presentation arrived on time and in good shape - no damage. Love the SMS service to inform me flowers leaving and ability to track the delivery.
Service rating : Despite advertising that the item could be tracked, NO tracking number was provided - resulting in item being left in garden overnight on the the windiest and wet night of the year ! the item itself though was very good, if the tracking issue was resolved...would be brilliant !
Product : Seemed smaller than it appeared on website
Service rating : Very good communication and delivery
Product : I didn’t see the flowers myself but the recipient said the flowers where very nice and were closed which is good as they last longer. The packaging was very good so over all very happy.
Service rating : Flowers sent to someone who had just arrived home from hospital. She was thrilled with the flowers.
Product : Our choice of bouquet must have been good as friends also commented on the stunning bouquet.
Service rating : Easy to order and arrived on time. Particularly liked the text updates
Product : Lovely flowers, but surprised at the size (looked bigger on screen)
Service rating : We received a very nice bunch of flowers and as a result ordered some for our daughter-in-law.
Product : Same as above.
Service rating : I appreciated the message confirming that the flowers had been delivered.
Product : My Mum was really pleased with the lovely flowers, thank you!