Service rating : The service was fantastic. I was kept fully informed of where my order was in its process and received a text when the flowers were delivered.
Product : The flowers were stunningly beautiful and worth every penny. Excellent value for money. I will definitely use Serenata flowers again.
You should have more options how to leave the flowers at delievery address.For example phone number of a person who will recieve them,So if they do not open door quick enough call would be a good idea.My friend has mobilty problem when the flowers arrived courier knock on the door twice and left the door.She barely cought him ouutside knocking on the window to stop him from leaving.
I have uses Serenata before and the quality of the flowers has been amazing, however this time the flowers were wilting on arrival and dead within days. I sent a complaint and requested new flowers but have never heard back.
A very thorough process of informing about delivery. As I commented previously the delivery was non existent as I consider that throwing the box and card over the front gate as was done by Yodel, cannot be described as delivering goods in any way.
Flowers arrived on the day but 12 hours after I got the message they were on the van! Box was badly damaged but flowers ok.
Delivered on time & I was kept informed as to the progress of the order. Very efficient.thank you.
Service rating : Delivery on time but the flowers were lift outside , with no call
Product : Good , not to sure on the sizing taking I when for the large