I brought these flowers for my mum to be delivered on Mothers Day...they were delivered on time and in excellent condition,plus the delivery was free! The packaging was a sturdy box. I remember being impressed by it.
The flowers that were still buds are now coming in to flower and my mum says how beautiful they are..im very impressed with Serenata Flowers and will definitely be using them again.
You should have more options how to leave the flowers at delievery address.For example phone number of a person who will recieve them,So if they do not open door quick enough call would be a good idea.My friend has mobilty problem when the flowers arrived courier knock on the door twice and left the door.She barely cought him ouutside knocking on the window to stop him from leaving.
A very thorough process of informing about delivery. As I commented previously the delivery was non existent as I consider that throwing the box and card over the front gate as was done by Yodel, cannot be described as delivering goods in any way.
I have uses Serenata before and the quality of the flowers has been amazing, however this time the flowers were wilting on arrival and dead within days. I sent a complaint and requested new flowers but have never heard back.
There was a mix up over a double payment but this was sorted out really quickly and refunded. Thank you
Flowers arrived on the day but 12 hours after I got the message they were on the van! Box was badly damaged but flowers ok.
Excellent Service, will use many times more in the future, well recommended.