Service rating : The flowers were apparently fine but as they could not send the white blooms basket I asked they send something similar.My sister in law received a vase with three white roses some foliage and bamboo and when I asked for details of this arrangement so that I could view it on line they could not give them to me and insisted they had sent the white blooms basket which they had not. My query turned into a complaint due to the way it was handled.
Product : White Blooms not available and alternative sent. I have no reason to think that the flowers sent were not up to standard but we’re different.
Service rating : The ordering and notification process was very helpful. These flowers were sent to a third party who hitherto we had not known but we were kept informed of order progress
Product : Recipient was very pleased with flowers and took the trouble to phone up and thank us for such a wonderful bouquet. Great value and quality product.
Service rating : It was easy to order and hassle free
Product : I saw the engaged couple last evening and she could get over what lovely flower I had sent them. She said they were beautiful and one of the best arrangement she had received - so well done!
Service rating : i think it a good idea that you know when your order has been dispatched and delivered.
Product : although i did not see the flowers sent. The reponse from the recipient was enough to know they were more than worth the money spent.
I was informed all the way. My only complaint is that I was charged for I card I had not known I had applied for and could not cancel before I ordered.
I am told a certain amount of money will be refeun ded for this. But why charge it in the first place?
I had some problems over the phone as the Croydon address was for some reason not recognised on the order form even when verified with the GPO, but the advisers I spoke to were very polite & helpful and sorted the whole thing out.
Very good, lovely arrangement and flowers lasted for ages. Well presented and nice personal touches. Definitely will use again and recommend to anyone. Ordered and delivered within 24 hours, very impressed