Service rating : We paid and extra £4.99 for delivery before 1pm. On the day Serenata emailed at 08:43 to confirm that the flowers had been despatched, but with a rather windy and gushy narrative detailing the various reasons why delivery might be delayed. The Delivery Confirmation email was timed at 13:59 indicating that the "by 1pm" time we had paid for was missed. At the time of writing Seranata have not offered to refund the £4.99.
Product : The recipients reported that the Paradise Parade arrangement was stunning.
Service rating : Excellent service, beautiful flowers (one bouquet lasted just over 3 weeks!) and exceptional communication. A service I would wholly recommend to others and one that I will definitely be using again myself. 5 ⭐s
Product : They’ve been beautiful both times I’ve ordered them, and as mentioned above, lasted for just over 3 weeks. Striking in colour and very unusual, I hope one day someone orders them for me!
Service rating : Excellent service .I found the website very helpfull as I ordered the flowers from France. I would use the same company again.
Product : The flowers were fantastic ,I was lead to believe according to the website that the orchids would be in individual little containers of which they were not !
Have used them a number of times and they have been very good. This time there was a problem but they refunded me once they had seen the pictures. I think this was a one off and would be happy to use them again. Customer service is very good
From your information e-mails before the flowers were delivered...I was doubting if they were, "with sympathy", as the comments all seemed a bit "light and jazzy".
However I did receive thanks from recipient saying flowers and card were lovely.
They must modify their notice regarding delivery at NHS hospitals. Some hospitals DO accept flowers and therefore the message should read " Some hospitals do not accept flowers. Before we commence delivery will you confirm that your hospital does accept flowers for the recipient"
1. I had no idea of a delivery date until I had paid for the product. Not g
2. The Yodel driver did not knock the door he just left the floweris on the doorstep in a less celubrious part of s London