I bought the flowers on behalf of my nan for my mum's birthday. They arrived on the day and followed the instructions I had left for if they weren't in at the time (they were in, but that didn't matter). The flowers were in excellent condition, the freesias were not yet starting to open, and they lasted just over a week. The only thing they struggled with is opening the packaging! Beautiful flowers and excellent service.
Very good service but was bit disappointed that the delivery driver did not wait for someone to answer the door and just left the flowers outside in a corner by the porch. I had to ask my mum to check if she'd had a delivery which spoilt the surprise somewhat.
The flowers delivered were initially beautiful but had died after 2 days. I contacted serenata on a Saturday to complain and they got back to me straight away, asked for a picture and then refunded the flowers immediately. Customer service was great, just a shame flowers did not last.
Asked to be patient found two hours later after delivery email on doorstep. My wife was in at the time
Service kept informed appropriately and flowers delivered on expected day. Recipient very pleased flowers were lovely.
Very impressed with text message updates to say when flowers were dispatched and again once delivered.
Used Serenata on a number of occasions and always been excellent