Service rating : problem with one order was dealt with quickly and efficiently. second order ok as far as I know.
Product : ordered two of these arrangements, 1st one was already wilting on arrival and wasn’t delivered until 6pm in the evening, the tracking showed it had arrived at the depot the previous evening, so already over 24 hours "old" when delivered. 2nd one was delivered yesterday, have been told they are ok, but I wont be seeing those as they aren’t local to me.
All met expectations except for the delivery:
Despite asking for them to be left with a neighbour if no one was in the person delivering them was seen ny a neighbour to drop them over the back gate (the fence is 6 feet high) and nothing was put through the door to tell us they were there - we were only aware as the neighbour came round and told us. Not really what I was expecting.
Service rating : The service was very good and delivery very quick.
Product : Whilst the flowers were good, the packaging left a little to be desired. The box was large and there was nothing to stop the flowers moving around inside. In consquence several of the tips of the orchids were broken off. Perhaps more internal packaging maybe to protect the flowers.
I received a text at 16:23 to say that the flowers had been delivered. Unfortunately, the flowers had been left outside the wrong house! The recipient wasn’t aware of this until I asked if she had received the flowers!
Very easy to order and pay. Kept informed by email the whole step of the way from when the flowers were ’on board’ to the actual delivery and confirmation that the recipient had actually received the flowers. Very impressed!
I was impressed with the choice of flowers and the free delivery service which made this good value for money. The flowers I ordered were delivered next working day as promised and I received text and email confirmation of this.
Service rating : Website was very easy to use. I was kept informed of despatch & delivery. Price was the cheapest I found with free delivery. Will certain use Serenata again.
Product : The recepient was absolutely delighted. Beautifully packaged & presented.