I requested this delivery to be left round back if no-one at home. I knew they would be seen from the conservatory. However they were left on the front porch a door that is not used and not very visible. When I had not heard from my brother to say my sisters law had received the flowers on her return home from hospital, I text him. He did not see the text til 10 45 at night and found the flowers at the front. It was fortunately wet and dull all day so the flowers were ok, had it been hot and sunny I am not sure what state they would have been in, as the delivery was 10 30 am. I was pleased with the service, the texts and updates about the delivery and my s in law said the flowers were lovely. I did send a message to your customer services department but never heard back. Perhaps in future you can make sure that delivery instructions are adhered to.
I was informed of the progress of the delivery. My friend was thrilled with the flowers and vase that had been left in the place I specified.
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