Excellent service. Quick and easy. Only thing I would say is there is lots of jovial banter from the website to the emails received which is great and lord knows the world needs some of that. However when the flowers are for say the loss of a loved one, it all reads rather insensitively. Which of course would never be your aim but if your website was more intuitive, say when some one clicks on occasion then announces its for sympathy or grievance purposes then the notifications and emails etc could be automatically tweeked. But please do not read this as negative just a thought.
Service rating : I rated them as excellent as, even though they could not gain access the first time, they returned the next day. The only thing that I would have liked was if they had sent me a text/e-mail to say that the flowers had definately been delivered on the second try.
Product : The lady who received them was delighted with the presentation, and as she is quite an expert on flowers and their colour co-ordination, I am sure that they must have been lovely!
Service rating : Very efficient flower delivery service. The flowers were easy to order and the company kept me well informed on the progress of my order by text and email.
Product : I did not see the Secret Garden bouquet that I sent other than on the web site. A photo of the finished bouquet by text of email would have been a nice touch. My Auntie did say they were beautiful!
Service rating : Very efficient. Kept in touch at all times. Have used many times and would use again.
Product : Haven’t seen the flowers but the recipient said they were lovely and amongst the best she had had.
Service rating : What a business up dates by email at each stage of the flowers journey excellent !
Product : The flowers were lovely as very fresh had not used you before but not disappointed an excellent experience !
Service rating : the service was good
Product : unfortuanatly some of the flowers were dying the next day .i was very disapointed and embarrassed because id paid £23 for not only a very small bunch but half dead and they were for mothers day
Service rating : Excellent service; ordered one evening, delivered next day. Informed of progress of order, even telling me where the flowers had been left, as the recipient was out.
Product : Not seen, but our friend wrote "a beautiful bouquet"