The flowers I ordered for my partner were lovely and service good, however, I also received flowers from your company on the same day and unfortunatly the flowers were slightly damaged as they hadnt been wrapped properly before being put in the box. Also the carrier box was all bashed and soaking. Obviously the bashed box is more to do with the courier service, but maybe the florists could be careful about how much water they put in the water container as the cardboard box was soaking.
Service rating : I was unhappy with the flowers.I complained to serenata and they quickly refunded my account.I am happy with there reaction to my complaint
Product : They were very poorly presented in a wet box.They looked the resylt of a rushed job and were very flat as if packed too tightly.To be honest they were embarressing to me as I had them delivered to my fiance’s workplace.
Service rating : Seem an okay company but my mother did not get her Birthday flowers she was (unknown to me) away for 3 days. And you must have left the box with a neighbour and no such neighbour has come forward! So I have NO IDEA of what the flowers looked like and I cannot afford to send any more sorry!
Product : I don’t know what " Twilight" is?
Service rating : Beautiful flowers well worth shopping here peace of mind is great when you are not able to hand pick the flowers personally. I loved the way I was kept informed of everything as it happened.
Product : I was lucky enough to see the flowers more than a week later and I was very impressed! My mum’s smile was beaming :)
Service rating : Excellent range and quality of flowers. They always arrive on time and still intact. Great customer service too!
Product : Not a big fan of flowers myself but my girlfriend loves these
Service rating : I did not see flowers but my niece was disapointed as they were droopingwithin a few days the service when making order was good and delivered on time.
Product : flowers drooping within a few days
Service rating : Service quick and excellant. The packaging of the bouquet was really good , and totally protected the bouquet .
Product : Slightly disappointed in the size of the bouquet. I thought having upgraded to the deluxe option , there would have been more flowers.