Service rating : I would have put excellent, I have used serenata 3 times, the first twice the service could not be faulted, however, on the third occasion they failed to deliver the bouquet and I had to prompt them - in saying that they resolved the problem promptly and courteously Product : By all accounts the flowers were lovely, I have had similar feedback about their products previously
Service rating : Delivered as promised and well-protected. Beautiful product exactly as described. Product : Beautiful - liked the fact that there were a lot of flowers with some as yet to open. My wife was delighted with them.
I always find ordering from Serenata is easy and straight forward, this is the first time I’ve had a complaint and it took less that a minute for them to get back to me and they were very happy to help.
Service rating : Easy to use site. Flowers good value; pleasing arrangement of colour. Part of Easyfundraising. Product : Reported beautiful flowers by recipient, who said she would use Serenata in future.
Only problem was flowers were left on doorstep delivery driver didn't give the recipient time to answer door,
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