Particularly like the delivery status notifications. Pity it isn't countrywide though. Need to allow for extra time when taking bookings for off-shore islands [eg Orkney]. My son booked delivery of Mothering Sunday flowers to me here on the Saturday, but I didn't get them until the Monday, by which time they were rather droopy and needed a thorough soak. When using sub-contracted couriers you need to check whether or not they work at weekends!
This seems to be the only firm delivering flowers to rural areas in Orkney and I was unsure that they could deliver as promised. They were a few days late but the flowers were still in pristine condition. Well done! I would recommend them to anyone, especially those in remote areas. Very many thanks.
Particularly like the feedback concerning the status of delivery. Ordering is straightforward, but I would like a "write your own instructions" option for delivery instructions, especially where the address is difficult to find.
Service rating : As far as I know the flowers were good.
Product : It is difficult to tell when you live miles away from the recipient. They are not likely to say they are dreadful. Maybe the receiver should be filling in this form.
Service rating : Great to have updates to delivery process. Thank you so much. My parents Golden Wedding anniversary was a success purely thanks to Serenata flowers.
Product : Beautiful with lovely scent!
Service rating : Service was very good, they did what they were asked to do. Quite a bit of ’overkill’ on follow up though I thought.
Product : I cannot comment on the product because I did not see them. The recipient seemed quite pleased with the flowers however.
Liked the choices of flowered something for everyone's taste. Also ease of access & ordering/paying was simple to do.