I have used Serenata Flowers a few times now to send gifts to friends & relatives. Each time the flowers have arrived on the expected date & the recipients tell me they are gorgeous. Certainly, from the photos they have sent me the bouquets look amazing. The website is easy to use & it's all so quick & painless to send a gorgeous bouquet to somebody. Their prices are really competitive too. I highly recommend them.
Even though their had been a problem on the road that caused the flowers to be delivered a day late. The company refunded the money back to my card before I even knew of the problem. And delivered the flowers the next day with lots of correspondence through out.
Service rating : Even though my recipient was not available on 1St choice of delivery day. Serenata dealt excellently with redelivery. End result one happy customer. Have used before and will definitely use again.
Product : My friend said flowers were beautiful.
The flowers which I had arranged to send as a" thank you " gift arrived,on the date promised, when I was just leaving the recipients house, so for once I was able to see the flowers I had sent. The flowers were beautiful, I had paid for a larger bouquet and they were well worth it.The flowers were well packed and beautiful and fresh.We were both delighted with them.
Beautiful flowers delivered on time and as promised.
As I am a long way away there is no photo ... just my Aunts delight as receiving some lovely flowers at a very difficult time of loss.
Your tracking process helped to reassure me that all was well with my order too
Service rating : The Overall Service was First Class !!!!
Customer Service , Communication, Delivery.
Product : These flowers were sent to my elderly aunt who was feeling a bit down .
She phoned me to thank me and she was so thrilled with her Bouquet ,it was Beautiful x So a very big Thanx XXXX
Easy to order and delivered on correct date. Although I understand left outside neighbouring property. But no harm done. As I ordered the flowers for a friend I didn’t see them. But told they were lovely. I expect I would use them again ??