When everything goes smoothly it is excellent, but when it doesn't, it isn't good. This one was delivered promptly with good communication. I ordered another bouquet an hour after this one which arrived 2 days late and wilted- I only knew of this by checking up online rather than the company realising and notifying me. This may be a problem with the courier service rather than serenata themselves.
I like the website, especially that you can search by price range- it is the reason I have chosen them over iflorist on a few occasions.
Service rating : The service was good as i was kept up to date with the stage of my order, however it was disappointing that the flowers were not delivered until almost 5pm, i had expected the delivery to be made earlier than this.
Product : Haven’t personally seen the flowers but recipient said they were very nice.
Service rating : Extremely pleased with the ease of placing an order . Not only that but to be emailed with the progress if the order , when it left the premises and when to delivered was a real comfort.
Product : The recipient telephoned us to thank us for the gift of flowers and how beautiful they were.
Service rating : Very impressed with Serenata. Great communication at all stages and really felt that I was being kept informed on the progress of the order. Price also compared favourably to the competition.
Product : Did not see myself as I sent the flowers to my sister-in-law but she thanked me for the "gorgeous flowers". So I am guessing at "excellent"!
Service rating : Serenata kept me informed of delivery times and once they had delivered which was really useful. Will definitely order from them in the future!!
Product : These were purchased for a birthday present and the recipient was delighted with them - she sent me a picture and they look lovely. The lilies are all closed so they should last a while.
Service rating : Was pretty happy,delivery person left flowers with neighbours as the recipient wasnt home,which was good.On line ordering was convenient.
Product : Would have preferred the flowers were an arrangement rather than a bunch,but will select more carefully next time.
Bill and Sarah
Service rating : I was very impressed with the service and would definitely use this Company again.
Product : The recipient was very pleased with the quality. The flowers were packaged beautifully