Service rating : Service was good, had an issue with the quality & Sertenata replaced them, which is what I would have expected. However, a little dissapointed that they would not accept my word that I was dissatisfied & I had to ask the person who the flowers were delivered to to take a photo.
Product : Ordered for a work colleague, flowers delivered on specified day, however, they were in very poor condition, and I felt embarrasesed to have been the person that ordered them. However, I reported this to Serenata who apologised & offered a new bouquet, which were fine. However, as the occaision was a birthday, I would have preferred them to be right first time. Not sure if I would order again.
Unfortunately the delivery driver did not ring the flat bell but just left the flowers on the doorstep of a multi-occupancy building in a busy London street. They were discovered by the recipient by chance late afternoon - they could easily have been taken by someone else. Apart from that, the flowers were lovely and the e-mail progress notifications useful.
Service rating : Bought the flowers for a very good friend who had to have an op.
Service was prompt, delivery was perfect and on time
Product : I was told by my friend that the flowers were outstanding, bright and just beautiful
Service rating : Excellent customer service and delivered on time.
Product : The freesia looked slightly wrinkled - definitely NOT buds and I was disappointed in the size of the bunch, considering this was ’Deluxe’. The roses were excellent.
Service rating : having used the service on a number of occasions the ordering and delivery have been efficient.
Product : half of the flowers were in tight bud and the other half in flower,this meant that before the buds had fully opened the other flowers were badly wilted.
Service rating : I couldn’t use my voucher however I was refunded what discount I should of had so I was very pleased.
Product : I didn’t see them but the recipient thought they were really nice.
Service rating : Ordered as a birthday present arrived on data specified
no problems.........would use the firm again
Product : didn’t see the plant myself but I was told it was in good condition & very well presented..........thank you