Service rating : the process was very easy to order on line, I was kept informed by email and text
about what was happening to the order and received a text when the flowers were delivered. I now use this company for any flowers that I need to send to family and friends.
Product : the recipient said that the flowers were very pretty and smelt wonderful
Website ordering was good but very Disappointed that the flowers never arrived with the recipient, partly my fault as I gave the wrong house number , but flowers were taken in by a neighbour and never delivered . If the specific customer is not home could a card be dropped. In to say which neighbour they have been delivered to ?
Service rating : I was very satisfied with your service , flowers were delivered as promised, and recieving an email confirming every stage of delivery was very impressive.
Product : My Aunt was really pleased with the flowers, it made her birthday special , thank you.
Not seen as was sent to recipient - looked fine in the picture. Would have preferred a plain delivery card as had already sent an anniversary card and didn’t really wish to buy another. However, not a problem as I felt the flowers were excellent value.
The vase was advertised as an optional extra on the same page as the flowers I bought. I expected that the flowers would be sent in the vase, however the vase was delivered in a box. The vase was also not quite large enough to hold the bouquet which made it rather pointless.
Service rating : Service was excellent, and a very large variety to choose from.
Product : Arrived on time,and my sister was thrilled, and said they were really beautiful. I would recommend Serenata Flowers to everyone. thankyou.
Very impressed with the service I received, especially the next day Sunday delivery service was brilliant. I had a text telling me when the flowers were in transit and another text telling me they had been delivered.