Service rating : the process was very easy to order on line, I was kept informed by email and text
about what was happening to the order and received a text when the flowers were delivered. I now use this company for any flowers that I need to send to family and friends.
Product : the recipient said that the flowers were very pretty and smelt wonderful
Website ordering was good but very Disappointed that the flowers never arrived with the recipient, partly my fault as I gave the wrong house number , but flowers were taken in by a neighbour and never delivered . If the specific customer is not home could a card be dropped. In to say which neighbour they have been delivered to ?
The vase was advertised as an optional extra on the same page as the flowers I bought. I expected that the flowers would be sent in the vase, however the vase was delivered in a box. The vase was also not quite large enough to hold the bouquet which made it rather pointless.
Not seen as was sent to recipient - looked fine in the picture. Would have preferred a plain delivery card as had already sent an anniversary card and didn’t really wish to buy another. However, not a problem as I felt the flowers were excellent value.
Service rating : Delivered when expected, gorgeous flowers, will be using again in the future and recommending people without a doubt :)
Product : It was a little smaller than I expected for the price, but the flowers were so damn amazing I have no reason to complain.
Very impressed with the service I received, especially the next day Sunday delivery service was brilliant. I had a text telling me when the flowers were in transit and another text telling me they had been delivered.
Service rating : I use Serenta flowers for colleagues that have been unwell a d for family celebrations.
Product : I personally have not had any flowers from Serenta but all the products I have sent to people tell me how beautiful they are, maybe one day I will get some.