Delivery was delayed by courier over weekend making flowers late for the occasion purchased. When I contacted Serenata flowers, after initial problems with repulse, they were very helpful and refunded my money for the purchase made as it did not meet their 100% satisfaction guarantee. Very good customer service and will recommend and use again.
Would normally put excellent but im only putting good as i ordered the flowers at 6 on wednesday morning to be delivered the next day(thursday) but they werent delivered until 5:30 on friday. Will use sereneta again as they are am excellent price and lovely flowers but if this happens again i may think twice about using them.
Very efficient very helpful I forgot to add a message and then realised I could contact by mobile for help very good was very impressed with this service . Also being able to track the order is a big help knowing where the order is throughout the day.
Service rating : An excellent next day service, all included in the price! What more could anyone want.
Product : I ordered the flowers for a friend who had lost her pet. She was delighted with them and thought the flowers were beautiful. They were delivered on time, on the day as promised.
Service rating : Excellent service and delivered on time ,there was one very happy lady that day.
Product : Superb quality still looking great today 5 days later.
The flowers were delivered to a neighbour as my parents were away. They were delighted with a beautiful bouquet and sent me a photo. I was very pleased with the service & delivery. Thank you
Excellent, kept in touch on the delivery via text. Couldn’t ask for better.