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Caldicot
Delivery

Things our Customers say about caldicot deliveries

Caldicot
My daughter was delighted with the flowers including the delivery. Thank you.
Caldicot
Always extremely efficient service. Keep you informed of the status of the delivery.
Caldicot
It is such an easy website to order from, if I have inquiries they are dealt with straight away. A brilliant company to deal with can highly recommend.
Caldicot
I used Serenata Flowers for the first time and was a bit dubious ordering them on-line (I usually speak to a local flower ship near to my very dear friend, however the shop has now closed). When my friend got the flowers she phoned me and said the flowers were absolutely gorgeous and got her daughter to whats-ap some photos to me. I have to say they were exactly the same as the flowers I ordered and will certainly have no doubts about using Serenata again and recommending them. Apart from the flowers being beautiful, I was kept fully up to date with the progress of my delivery throughout.
Caldicot
Saw the reduced beautiful bunch of very unusual and colourful flowers, just had to surprise my wife. She loved them!
Caldicot
Having decided to send all six floral arrangements from the same supplier this year- one I had successfully used before - I was extremely upset when the second one went "walkabout" wasn't discovered until next day, abandoned in a neighbour's shed. Had the delivery been photographed would have been a great help, however I found it most difficult communicating with the company of the progress of that order, the fact that I still had further orders to be delivered caused me some concern. I must admit that the subsequent orders arrived in good time and order, and I would certainly use the company again, particularly as Christmas is always such a stressful time with deliveries, not always easy to control. So thank you.

Flower delivery in Caldicot

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LATE OR NON-DELIVERIES

FREE courier delivery

Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.

Premium guaranteed delivery

Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

Guaranteed timed delivery

If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

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Our delivery options tailored for your satisfaction

FREE courier delivery

95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.

Premium guaranteed delivery - £4.99

Peace of mind service - guaranteed to arrive on your selected delivery date.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.

Premium guaranteed before 1pm - £9.99

Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.