Service rating : For those of us who order a gift basket for overseas delivery, you give us very good choices. The reicipients have phoned to say that they are very happy with the products that were put in the basket and enjoyed them very much. I will order again from your company ... BUT .... as for delivery, the website would not accept the correct postal code that I had. Fortunately, the one that the website would accept, was the house across the street. The basket was left at that doorstep. LUCKILY, the neighbour wasn’t away and is HONEST, and delivered the basket to my friends. Since I included the phone number of the recipients, shouldn’t the delivery company have phoned to make sure that my friends were home for such an important delivery? Just for your future consideration at this busy time for next year.
Product : My friends were delighted with the contents of the basket ... at least that is what we were told. I can only hope that, if I were to receive such a gift, I would also say that all the goodies were delicious.
Service rating : The company did do the delivery on time, therefore I ave rated good for the service but I was very unhappy with what was delivered. The product I ordered was not what they sent. Because of that incident I will not order from them in the future.
Product : The Starlight was not what was delivered. My mother received a small rose plant in a basket shaped like a teacup. It was not what I saw on the website and without out a doubt, it was much smaller. I will be happy to send you a photo of it if you wish. I was disappointed & therefore will not order from Serenata again.
Service rating : I have used Serenata previously and will continue to do so in the future.
Product : The Red Roses were delivered as requested for a lady’s 93rd birthday, in perfect shape. When I spoke to her on the telephone she was thrilled and ecstatic. It made her day! That is not including all the ’Brownie Points’ I picked up.
Customer service is excellent and the flowers are always affordable and really good quality. I have ordered many times before and always have different budgets so I love that they have a wide price offering. They are the only company I use so hopefully the selection will continue to expand and evolve. Thank you, chloe seddon
Service rating : Very user friendly web site. Could see exactly what we had ordered. Great choice of products.
Delivery seemingly went well.
Product : 2 Granddaughters had a wonderful Christmas Eve feast in London with 3 others.
Rang us in Australia during the meal to say how spoilt they felt with the delicious food and wines. Plenty for all!
The website is easy to use and descriptions pretty clear. The delivery was on time and they adhered to my special instructions - the recipient is very elderly. I was notified both of the despatch and the delivery.
Service rating : Excellent service and prompt delivery and daughter delighted with the arrangement.
Product : Will use your services continually whilst daughter in UK. Flowers opened just after delivery. Wide range of selections and prices to chose from.