You can now order UP TO 10pm for delivery tomorrow. We at Serenataflowers.com have gone the extra mile to make your ordering even easier. So no stress, take your time, just make sure you order before 10pm to secure your flower delivery for tomorrow.
Overall Serenata is good. But I did have a couple of problems. Firstly my order was not accepted because the post code was wrong. It is good that they check this, but I wonder what would have happened if I could not find the correct post code - the actual street address was correct so any local delivery company should have been able to find it. Secondly - I followed the delivery process on tracking. This showed it as being dispatched for delivery (but not delivered) throughout the day. I had to contact the person the flowers were sent to , in the evening, to make sure they had come - which they had done, at 11 am. That was great service, but I eventually received confirmation of delivery after midnight! Why wasn’t the tracking showing delivery at the time it occurred (it did do on a previous occassion). That was a couple of problem, but I used the online message service for both issues and that worked well with fast response. So overall I am still happy with Serenata.
Service rating : I ordered shortly after midnight for same day delivery in Scarborough. The flowers arrived mid afternoon at their destination. I had been concerned that they hadn’t arrived because the ’track my order’ status was not updated to ’delivered’ until late in the evening. At around 4.30pm I contacted Serenata Customer Services to ask for eta. They were prompt to reply (10 mins) however, whilst they were contacting the courier, I recieved a thank you for the flowers, which HAD arrived and were reported to be beautiful.
Product : I have seen a photo of the flowers I sent and they are stunning. Exactly as descriped on the website and beautifully presented. All flowers were open and in excellent condition, only the lillies were not fully open yet (which is as I would expect) My order was placed on a Monday and I believe this is when most suppliers have their delivery of fresh flowers - something I will keep in mind for future purchases.
Service rating : i would use this company again as the service they supplyed was very goodm they let you know by text when flowers are dispatched and when they have been delivered, the only thing i would say is that the flowers arrived to thier destination by 5.30pm but i did not get a text till midnight that nightm which was a bit late at night for a text
Product : I do not know what they looked likem but my sister inlaw who i sebt them to was very happy with them
Prompt delivery - thanks. My only gripe would be with the text alerts. I like the fact that I can get a text to say when the flowers have been delivered; however, I don’t appreciate receiving this text circa 8-9 hours after the flowers have been delivered and at 20 past midnight - when I’m asleep!
Very good service. Only problem was I was sent a text message at 12.05 am (midnight) to let me know the flowers had been delivered. Found that a bit strange otherwise very pleased with service. I will certainly buy from Serenata Flowers in the future.
Service rating : It was a very good service. I ordered my flowers just before midnight and they were delivered just after midday the following day. The text messages and emails telling me the progress of my order were great.
Product : I haven’t seen the bouquet but was told how lovely it was.
Excellent communication throughout. Delivered on time and great quality. Not to impressed with a text just after midnight to say they had been dispatched tho!