Whether you're shouting a statement or whispering a sentiment you can be sure Serenata Flowers will have the gift to match your mood. Our product range is constantly evolving to ensure you receive the freshest seasonal flowers and the most up to date floral trends. Take a look at this months new products...
I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers
unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone.
The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
I do not find it very easy to negotiate your website to order flowers - gets a bit confusing. When I put in name and address it kept coming up as one that I had done previously and I had to telephone in the end to make sure it was going to the right person.
I had the wrong address the first time as the person had moved in the town they lived and you were helpful enough to let me have them sent to the new address with just a £10 charge, thank you.
The flowers arrived quite broken and after 2 days half of the blooms was dead. - So not a good Start. However...
I complained and provided proof of the state of the flowers and was immediately offered a refund or new flowers. a simple professional and quick response and process.
It is refreshing to deal with a company that is dedicated to proper service. I will be making use for them again and again. Thank you.
I was very impressed that after ordering the flowers the recipients told me that they had moved house! I changed the order and they were deliver to the new address. However I saw the flowers a couple of days later and was a little disappointed by the size of the bouquet as I had paid the extra to make it a luxury bunch. I am a little concerned as to the size it would have been before that extra.
A beautiful range of flowers, so nice to find something a bit different - Ocean Whisper was perfect to say congratulations on your new baby boy. The ordering process is really simple, the flowers were delivered promptly - to an address that other companies have refused because it's a little bit off the main road - and the recipient loved them.
The Bouquet was not the one that I ordered. I would not have known if I had not visited my parents. The Serenta offered me a choice of keeping the bouquet and a 50 % Refund, or a new Bouquet. This was in the space of half an hour of contacting there website.
The Bouquet was still very fresh after almost.a week.and still some of them were still in bud.
The flowers and gift were delivered when promised ,couldn't have wished for more,but I was told they were really beautiful,and the lovely new mum adored them,Thankyou so much ,I'll definitely use you again .
We aim to please here at Serenata Flowers, so at the start of every season we like to bring something new to the table. Whether that be a new bouquet or floral arrangement we hope to bring you the very latest in floral trends delivered free and straight to your door. Each new item is planned and developed over many months so that they will be perfect for your loved ones whenever they are needed. Why not order one of our new products today and see for yourself if you think it is worth every penny. Each one of our on-line flowers can be rated by customers so that you can be assured that we work to improve our products every day and all of this information is used to create new flower products for you.