I have used serenata flowers several times the flowers are lovely however I purchased flowers for my sisters birthday on the 19th April for next day delivery i had just finished my order when my sister called to say she was in Scotland where I live she stays in London, I sent an email immediately to cancel as no one would be there to receive the flowers only to be told it was to late to cancel it wasnt even 5 minutes later I sent the email .I explained the flowers would have to be left at her door as she was in another country but was told it was to late to cancel even although my order went in the previous night .I thought this was very poor service as the flower order would not be dispatched untill the morning of the 20th .a simple email or call could have canceled the order .
Great Website, great value for money, great flowers and free next day delivery!
Can't believe I didn't know about this site before, will be my 'go to' for flowers now!
The only thing I would say is to include full ingredients of all food gifts on the site, I emailed customer service to find out, they did reply very quickly though, great customer service, thank you!
Very easy and affordable service.
Great website which makes choosing the right flowers (and added bits) effortless and fantastic option available with free next day delivery.
Also feel it is worth mentioning the confirmation email and text were excellent touches.
Mother in law was delighted, thanks guys!
Service rating : The lady that took the order wa polite, helpfu and efficent.
Product : I only got to see one of the set of flowers i ordered. I was very very disappointed. There were 5 orange roses sat in cuttings of a xmas tree. 1 orange effect , 2pieces of cinammon. It had no smell. I wil not use this company again. £45, wasted!
Service rating : The service was without anything to criticise.
Product : The choice of the colours of the roses for the bouquet was done as if it was not carried out by a florist. You cannot put pink, red and orange roses that close together. Sorry
Excellent service - next day delivery on a Bank Holiday weekend! Even had a message to say when the flowers had been delivered and my friend was delighted with them. Thanks!
I found the website really easy to use - ordered next day delivery and was kept well informed until the flowers were delivered. Very happy with everything.
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