I have used serenata flowers several times the flowers are lovely however I purchased flowers for my sisters birthday on the 19th April for next day delivery i had just finished my order when my sister called to say she was in Scotland where I live she stays in London, I sent an email immediately to cancel as no one would be there to receive the flowers only to be told it was to late to cancel it wasnt even 5 minutes later I sent the email .I explained the flowers would have to be left at her door as she was in another country but was told it was to late to cancel even although my order went in the previous night .I thought this was very poor service as the flower order would not be dispatched untill the morning of the 20th .a simple email or call could have canceled the order .
l sent the flowers to my closest friend , she had had a small stroke only a couple
of days before sending the flowers. l tried a few sites for florists on the internet
particularly wanting good value and delivery the next day. The flowers did
go the next day and my friend photographed them as we were both interested
to see if they were fresh and as in the photograph on the internet.
She said they lasted longer than any before, the freesias were in bud
the roses perfect. l saw her yesterday and she asked for your name
What more can l say, excellent value, excellent next day delivery
I live in Canada and have used Serenata 4 times!
The flowers were always beautiful, the prices reasonable and I especially like the personalized emails that tell me where the flowers are each step of the way.
Free next day delivery is a fantastic feature of Serenata!
I've recommended this company to several friends wanting to send flowers "over the pond" and highly recommend Serenata to everyone!!!!
I have ordered Senerata flowers on many occasions -birthdays, anniversaries, thank you etc. All recipients have loved their presents whether bouquets or flowering plants. The prices/ offers are good value. Their delivery service to wherever in the U.K. has been excellent - even next day delivery when I've ordered quite late at night online. Their "occasion" cards are useful as well.
Great Website, great value for money, great flowers and free next day delivery!
Can't believe I didn't know about this site before, will be my 'go to' for flowers now!
The only thing I would say is to include full ingredients of all food gifts on the site, I emailed customer service to find out, they did reply very quickly though, great customer service, thank you!
Service rating : The lady that took the order wa polite, helpfu and efficent.
Product : I only got to see one of the set of flowers i ordered. I was very very disappointed. There were 5 orange roses sat in cuttings of a xmas tree. 1 orange effect , 2pieces of cinammon. It had no smell. I wil not use this company again. £45, wasted!
Service rating : The service was without anything to criticise.
Product : The choice of the colours of the roses for the bouquet was done as if it was not carried out by a florist. You cannot put pink, red and orange roses that close together. Sorry
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