Consistently great service and product - until the last time used. Bouquet for my Mum's birthday substandard and scruffy. Sent photo to Serenata Flowers. Got immediate response - re-send flowers, or money back. What brilliant customer care! Mistakes happen to everyone, and to all businesses. The key is to put things right with everyone satisfied with the outcome. Result - one customer very happy = loyalty! If only the political world and the police could grasp this idea!
Service rating : In the past i have had this company,and been very pleased
But my mother said this time they didnt even last a week!!
Having said that she is in a old peoples home and they do have it a bit hot in their.
But still they really should have lasted longer. Product : sadly the driver just dumped them in the front of the old peoples home.
they always answer the door. so dont understand why the driver didnt wait?
As i had said on email form to be patient.
Service rating : Excellent, good service, well executed. Product : The lady who received the flowers rang me to describe what she had received, she said her house was dark (she is having a new roof put on), the weather was overcast and miserable and when she opened the packaging, the flowers lit up the room they were so beautiful. I would say that was excellent service wouldn’t you. There are also 3 buildings with the name The Old School House in that area so to find it first time was also extremely good.
Service rating : excellent service booking system easy quick delivery friendly service Product : The flowers were very fresh and nice , however , the bunch was very small.Much smaller than when I have used previous florist services online and for similar price.
This would discourage me from using you again service was good but not value for money with flowers provided
Service rating : It was good .. but I did order the flowers to be delivered on the Thursday as the ladies birthday was on the Friday.... But they got delivered on the Tuesday I was shocked when i got a text to say they where on there way .. But i was at work and gould not do anything about it. Product : was told that the flowers look very nice and was very happy with them
Service rating : Very good, prompt and helpful with my query. Product : I had sent the flowers for my Mother to her friend. Everyone happy and I’m told the flowers were lovely by my Mother who saw them on Skype. Thankyou so much, no hassle and not expensive at all. I would definitely use and recommend again. Again, thankyou, it was so easy.
Service rating : They arrived on time as expected Product : I bought flowers for mother’s day. I called & saw her - the cost of the flowers delivered was £27. I’m being generous when I say there was about £5 worth of flowers in the bouquet. On the positive side - they have lasted well.
| Rotterdam | |
Good range of flowers, affordable prices, easy to navigate site and place an order. Order arrived on time and the receiver was very happy with the flowers. I like the email confirmation of when the flowers have been received, although on one of my orders this was a bit slow and I received confirmation the day after delivery.
the customer care and response to an email re ordering problem was quite quickly resolved and I was impressed to be notified that the flowers were delivered etc. but the ordering for 2 separate mothers in different parts of the country at the one transaction was difficult. I will look here first the next time i order flowers!
Service rating : easy to order, kept well informed as to dispatch and delivery. delivered accurately - date, address - will definitely use you again, Thank you Product : My sister-in law was delighted with her flowers (I, of course, have not had a chance to see them!) and my sister, who is staying with her, confirmed that the flowers were lovely so ,again, Thank you
| Pineuilh | |
Service rating : I have confidence in your service and your flowers from previous orders, but I have not heard (nor do I expect to hear) that the latest flowers were received, or what they were like. Product : I have no idea, I wish I could say different! Perhaps I ought to send myself some flowers and see! Now there’s an idea!
Delivery was a bit slow on delivering, the recipient, did not get them until after 6.00 pm ,which I was a little disappointed with serenata, this has occurred before ,& I did expect them to get their well before the evening
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.