Service rating : I choose Serenata flowers, having discovered them a couple of years ago because ordering on line is so straightforward and the emails and texts informing of the despatch and arrival of the flowers are excellent. Product : My mother is 91 and caring for my 92 year old terminally ill father at home. She has low days and lives 160 miles away from me. I have 2 brothers, both in Australia, so family contact is not easy. The flowers really cheered her up and she loved the colours.Thank to all at Serenata.
Service rating : Placing an order on line and form one side of the world to another is always a worry, but i have to say i was inpressed that i recieved and email to say they had my order and another to say that the flowers had been delivered. Product : This is a hard one to answer as i live in Australia and dont get to see the flowers that are delivered. But in this instance i can say that they were loverly as the person i sent them them as said so.
Will be ordering some more to be delivered in a couple of weeks so will definatly be using you again.
Service rating : Some flowers arrived on the right day. Not the ones ordered but on a mercy my lady liked what did arrive and her hayfever coped, too Product : Fiesta NOT delivered - a mixture of crimson and dusky pink roses arrived
Serenata have given me the option of a re-send which I should like to take up but I am struggling to negotiate through the website to effect this
Service rating : delivered on time in perfect condition. Plenty of info to let me know it was on its way. Product : My wife, the recipient, was well pleased with the flowers and the thought behind them. One constructive criticism - the message was printed in very small print and could have been missed altogether - maybe something I did but larger print please and better arrangement than simply being printed along the top line of the card.
Service rating : Fantastic service, efficent, easy to use website and delivery quick and friendly. Product : Lovely flowers, I ordered 2 of the same one for my sister to say thank you ans she was over the moon and one for a friend to say thinking of you. Both were so pleased with how beautiful the bouquets were, bright, fresh and gorgeous.
Will definitely be using again! Sarah, Bristol
| Dubai | |
The flowers were fresh and I surprised my wife as I planned and she loved the combination of the bouquet.
One thing I would like to be modified is the massage text character count, I wrote my wife a pome hoping it will be printed on the card but unfortunately half of the pone did not appear in the card, I had to sent her the pome via what's app to express my massage.
What an excellent service, clear easy to use website, great selection and user friendly.
Feed back during the dispatch was brilliant, my gift was well received by my Auntie who reported an excellent product. What can I say sending flowers as easily as this there simply is no longer an excuse.....lol
Service rating : I requested delivery on Wednesday 23rd April but they were delivered on 22nd. It was OK as the recipient was there to get them. If I had been,sending them for a birthday or anniversary I would have wanted them delivered on the date specified Product : I didn’t see them but the recipient said they were lovely
Service rating : Ordered one day and delivered the next. I was kept informed every step of the way by text so I knew when the order had been dispatched and delivered. Product : The recipients were delighted and I saw the flowers too the day afterwards and thought they were as good as the website photo.
Service rating : The website was clear and straightforward to use. There are a good few choices when buying flowers online and its a shame that the overall rating is spoiled by some of the flowers delivered being somewhat worse for wear. Product : This is too general, it was neither ’good or poor’ it falls in between. Flowers have to look good on arrival.
Service rating : Easy website to navigate and quick efficiant service. I was kept up to date with delivery progress via regular emails. Product : This is second time I have sent this bouquet (two different people) and both have said how beautiful they were. They looked lovely and bright on the pictures they sent me.
Service rating : It was good to receive information on each part of the transsaction, from purchase to delivery. Product : As these were delivered elsewhere in the country I haven’t actually seen the flowers
26-Nov-2012 Very good service. I suppose an actual photograph of the delivered flowers would enable us to rate this aspect; the most important one.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
International flower delivery
All international deliveries are passed to a relay network who then pass orders onto local florists.
We are unable to provide delivery notifications for international orders.
We do not guarantee to be able to follow delivery instructions.
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during peak periods, deliveries may be made until 8pm.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.