The flowers were lovely and well- received. However, they were simply left on the doorstop. There were several people at the address all day and the bell never rang, nor was there an appreciable knock. Even if a knock was made, noone at the house opened the door to the delivery person (in which case I had requested that the flowers be left at neighbours on either side- who were also in that day).
I'm happy with the quality of the flowers but they could easily have gone missing being left as they were.
Service rating : I have used this company before, and had excellent feedback from the friend to whom I was sending flowers. I like the fact that they keep me in touch with what is happening with the delivery, etc., and their attention to detail is good. Product : The reaction to these flowers (sent to a sick relative) was very good. She really liked them. NB: I tried to send an accompanying Get Well card, but the system kept returning to a Love card, so I sent this with an appropriate message.
Service rating : Had a slight problem in placing the order over the internet but your speedy reply service soon confirmed that my order had been received. Excellent.
The communication regarding delivery was also excellent and indeed the delivery itself. Product : Did not get to see the flowers that were delivered and had no feedback from the recipient to the contrary, so assume they were lovely.
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Service rating : HAVING PLACED MY ORIGINAL ORDER, I WAS ENTITLED TO A DISCOUNT ON ANY SUBSEQUENT ORDER. TRYING TO GET THIS ORGANISED WAS NOT EASY AND WAS NOT PICKED UP IN MY SECOND ORDER. HOWEVER, I SENT A MESSAGE TO CUSTOMER SERV ICES AND THE MATTER WAS RESOLVED IMMEDIATELY AND SATISFACTORILY. Product : BOTH RECIPIENTS OF BOUQUETS THOUGHT THE FLOWERS WERE BEAUTIFUL AND THEY WERE VERY PLEASED
I ususally find your service very good. But I was surprised that you delivered the flowers at 8.30pm. As the flowers were for an elderly lady it kinda put her at risk.
Perhaps I should have mentioned that flowers to be delivered in day light hours.
But apart from that the flowers were good
The service and information on progress of the order was excellent. The flowers are lovely according to the recipient. After browsing other flower delivery sites I chose SerenataFlowers because it was the only one which could guarantee the colour of the flowers I wanted to be sent. I would definitely use this company again.
| Tipton St John | |
Service rating : Efficient. Good web presentation and delivery notification. Product : The Mother’s Day flowers were delivered with several broken heads and the lily was already opened. It was not fresh and looked tired. This is the report I got when telephoning home. My wife (the recipient) said she will call you today in this regard.
| Deventer | |
Service rating : Flowers were deliverd on day requested. I also received a e-mail in the morning that they were on the way, later that day I recieved a e-mail that they had indeed been delivered. Happy about the service! Product : I haven’t seen the flowers myself, but heard they were beautiful!
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Service rating : The flowers I sent via Serenata Flowers to my cousin were absolutely gorgeous I am told and also very fresh. I used Serenata as I myself received some from a friend for my birthday and I was very impressed with them - beautiful and fresh - hence I used the company myself. Product : Very fresh and beautiful flowers.
Service rating : they were so easy for me to order.
and were delivered when said, they were left on doorstep as my daughter was out
but a lovely surprise on her return Product : l sent these flowers to cheer my daughter up, as she is always so thoughtful to me
and they did, she said they were lovely. thank you. and so easy for me to order
I placed the order online in the early evening after I came home from work. Serenata promised to deliver the flowers the following day. The flowers were delivered by lunchtime the following day. The recipient was delighted with them. I would recommend Serenata to friends and family.
Every part of the service was excellent. Price was most competitive on the internet, communication via text messages was really good especially letting me know that the flowers had been successfully delivered. I'm also told the flowers themselves were lovely.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.