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Sometimes you just want to let your friends know just how much they mean to you, and this bright bouquet of multi-coloured Germini and scented Freesias can do just that. Bursting with scent and colour it's a big hug just waiting to happen!
Service rating : All very easy to order online - I did prefer when they had the choice of colour as an option to help pick the flowers you want to send. Really nice touch. Some people you associate with a colour. Product : My friend told me they were really beautiful and gorgeous colours so can’t get better than that. She wasn’t in and they were left on the porch as per my note. All v good - and liked the feedback via text I got to let me know status. Used you a few times and will continue to use you and recommend you.
Service rating : The service was quick and easy to use. The delivery was carried out on the day requested at an appropriate time. They left the flowers outside which luckily turned out ok but not sure if this would always be secure! Product : I sent the flowers to my friend for her birthday and they looked great in the photo she showed me and she seemed pleased with them. I would say they looked like better value for money than anything else I could find in Newcastle.
Service rating : A very professional 1st class service was provided to me. Serenta kept me fully informed about progress of the order, dispatch and delivery. When delivered the flowers were of a very high standard and beautifully arranged and presented. You could not wish for a better service! Product : The service provided was very good the flowers beautifully arranged and at a cost that was competitive. The delivered result made my friend extremely happy!
Service rating : I was told the flowers were lovely but they were left on the doorstep and the doorbell wasn’t even rung although my friend was in. I got a message saying that the flowers had been left outside the property - as this is a gated close, I had visions of the flowers being left outside the gate all day, although I had given instructions (as requested) for them to be left with a neighbour if my friend wasn’t in. Product : Please rate your... friendship - what does that mean????
Service rating : A problem arose with the carrier so the promised delivery date couldn’t be guaranteed. SerenataFowers refunded my money even though the original date was subsequently met. I call this real customer service. I’ve used this company many times in the past and will continue to do so in the future. Product : My friend, an keen gardener, was delighted with the arrangement and quality of her bouquet.
Excellent service, reasonable price and recipient delighted with the flowers. We really liked the way Serenata kept us fully informed with the progress of our order. The website is easy to negotiate, but if you upgrade your bouquet as we did to the super size, it doesn’t tell you exactly how many flowers are included.
Service rating : The service was excellent. It was a last minute decision and I was very surprised that I was able to place an order at 8pm for deliver the following day. Product : I did not actually see the flowers, however the feedback I received was that they were lovely, if a bit dull in colour.
Service rating : Excellent service and updates are sent at each stage of the delivery process. Product : The flowers for someone who had a bereavement and I have not yet had feedback on the quality. However I have used serenata before and the feedback has always been that the bouquest has been beautiful.
| Mena Park | |
Service rating : I asked if the flowers could be delivered in the morning and they were. The timing of the delivery was perfect. Product : The flowers themselves were beautiful and the people that received them were overjoyed with the quality and variety.
Service rating : Fantastic service. Kept me informed of each stage of my order and made a poorly colleague feel much happier. Product : Although I didn’t see the item, the recipient was more than happy with the flowers she received.
Service rating : the site was very easy to use and I did appreciate the updates re despatch and delivery. Product : when i saw the picture of the product upon delivery I was a little disappointed as it did not look as vibrant as the picture I ordered it from
Service rating : Good to have email confirming delivery, but no texts this time! Product : I think it would be a good idea to say what the height etc of the flowers are, having bought these for a relative i have no idea how big a bouquet it is although she says they are classy!!
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
International flower delivery
All international deliveries are passed to a relay network who then pass orders onto local florists.
We are unable to provide delivery notifications for international orders.
We do not guarantee to be able to follow delivery instructions.
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during peak periods, deliveries may be made until 8pm.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.