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The explosion of colours in this arrangement is designed to brighten the darkest of days and cheer anyone that comes into contact with it. We've tried time and again, but we still can't pass it without smiling!
The flowers were beautiful and the recipient seemed pleased with them.
However, I stated on the order for the delivery man/woman to be patient at the door, as I have a leg injury but instead they knocked only once and then just left it on the doorstep. It’s a good job I was already up and waiting for it, or else somebody could have easily taken them
there is one gripe. I asked for them to be left with the neighbour and when you advised of delivery you said they had been left outside. As the occupants of the delivery address were away all the weekend it meant they were left outside all night and subsequently may have been subjected to the damp and cold thus affecting their quality.
I was told the flowers gad been delivered but the recipient had not received them. I alerted serenata, who immediately tried to track the flowers down. I then realised it was my fault, I had put the wrong address on the form. Nevertheless, the action taken by webe ta was quich, decisive and non judgemental
Another great value order. Delivered promptly, packaged well and flowers were very well received. A very happy customer as flowers lasted well too. Will use site again as birthday cake and balloon make it that bit more special.
I didn't see the flowers but was told they were lovely by the recipient and a visitor to recipient (a week later) told me the flowers were still looking good (apart from roses which were wilting but they never last as long anyway). :-)
only problem was the card. The image was so small on screen I didn't notice the text until I had oked the purchase, The card looked bright and cheerful only to discover the text said "I'm Sorry". Funny for a sisters birthday but could prove awkward at another time.
As far as I can tell, all your flowers have arrived on time and been really fresh and packed well. So well done! I've never had cause to complain, and am confident that if I did have to complain you would put the matter right!
I sent these to my aunt and she said they were stunning, I would highly recommend this company to family and friends, I also sent some flowers to my mother and even though she said there was a lot of foliage they were still alive and looking good 17 days later.
I have used you many times & will continue to do so but would prefer it if you handed the flowers over to the recipient rather than leave them outside the building as in the last order I placed ! ... The flowers as usual were utterly superb as usual !
Although there was a problem of the delivery company leaving the flowers at the wrong address, Serenata flowers were excellent at trying to trace them and keeping in touch with me by email. All was okay in the end and iwas very pleased with how they dealt with the problem.
| Cessnock | |
I was worried about the last delivery, note on door said"leave beside bins" The person left the flowers inside the recycle bin, maybe their eyesight wasn't good or the writing messy. Flowers were okay.
Our Auntie sent us a thank you card and said she was feeling quite low that morning and then she received our "beautiful flowers" and it really brightened her day.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.