Service rating : Never used this company before but they delivered on Mother’s Day in good time even though my order was quiet late. Would use them again & did receive quick feedback when tracking the order. Product : The flowers were a present & I didn’t see them but apparently they were beautiful. They still have them a week later but curious to see how long they will last.
| Tipperary | |
The flowers were beautiful, on time delivery. Only issue was with the courier, they knocked, they knew there was someone at home but did not wait for the door to be answered. They left the flowers on the footstep on the side of the street. Its a very busy street, the flowers could have been taken, a minute or two extra was all that was required from the courier.
Service rating : Kept me informed and answered all my questions I had asked, the only problem was that when you track your order it justs says out for delivery not trackable. Product : Some of the flowers that were in the hand tied bunch looked a bit bashed and all the buds were opened and some already going brown other than that they looked beautiful
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Lovely arrangement, recipient was very pleased. Have ordered other arrangements before and paid a little bit more for these, but certainly worth the extra. They lasted into the third week after delivery and the colours were gorgeous
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Once again another stunning bouquet. My friend loved them & sent pictures. They were beautiful. I would never order flowers to be delivered from anywhere else now. I have ordered flowers through serenata on a number of occasions & have never been disappointed.
| East Yorkshire | |
The flowers were of good quality but unfortunately there was no message included so the recipient had no idea who the flowers were from. In the box I had written a birthday message and stated who the flowers were from, but this sadly was not sent.
Two orders for mother’s day. One great, other poor. Difficult to contact with issue as web site does not accept embedded emails as are the default from Apple computers. Once this resolved, sent replacement flowers which were good, but missed mother’s day and very embarrassing.
Service rating : Easy to order, good communications and simple to deal with. Text message to say they’d arrived was helpful - even if it did arrive at 0lol Product : Mother’s day present, they looked very good and seem to be lasting well so far
| Dunedin | |
Great service. Ordered from Dunedin NZ and flowers delivered in the UK!! No hassles with the online ordering and recipient was thrilled with the flowers.
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Very efficient, and a great surprise to leave for my fiance. I was able to send her flowers even though I am in Canada and everything went very smoothly.
Service rating : Was delivered on the requested day Product : Flowers were very pretty and smelled lovely but we’re not the same color scheme as advertised. Purple flowers instead of bright pinks
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.