I have used Serenata Flowers on many occasions for business related flowers, and on this occasion, a wrong digit was keyed in to the address, resulting in the lady not receiving her 'get well' flowers. I understand this was my mistake, but would of thought that as a returning customer, another delivery could have been made.
I will have to send out more flowers when she has an operation, so do hope Serenata Flowers will look favorably on my request.
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Although i had to change my original order to ensure the flowers were delivered before xmas, this was understandable given the lateness of my order. The flowers were delivered promptly and were reported to be 'really lovely' and still going strong (apart from the roses which have 'dipped their heads but retained their colour') more than 2 weeks later, so thank you very much for once again saving my bacon!
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My friend sent me a photo of the flowers I ordered and it was very pleasing to see that they accurately represented what I had selected. She was thrilled with them.
She introduced me to Serenata earlier this year when she sent me some lovely flowers. I have recently recommended you to another friend who has placed an order with you.
Fabulous service and recipient loved the arrangement. We will definitely use you again and would not hesitate to recommend you! And very much appreciate you making a second trip as there was nowhere to leave them on the first delivery trip. Thank you so much!
Although I never saw the flowers for real I had a photo sent to me by my mum who was really pleased with them ... Lots of greenery but looked nearly like the actual picture I had seen on the web page .. Thank you very much for a very efficient service .
So far I've always been pleased with this service- the flowers are lovely and communication is good. However, every time I send some I always seem to get several requests for feedback in the weeks after, which gets really annoying.
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A really nice floral display arrived at the recipient's home, on time and was as described. We have no hesitation in recommending them to anyone who appreciates good reliable service, keen prices and quality products.
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I remembered my mother's birthday at the last minute and was delighted that it was possible to send her flowers so quickly. She was also very pleased.
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Everything was fine although due to the distance of the recipient the flowers could not be next day delivery. This was explained to me immediately I placed the order and was understandable.
Really excellent service, ordering from Serenata flowers was no hassle. Great range to choose from and was kept up to date at each stage of the delivery. Would highly recommend.
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Great value and great quality - I order flowers for my Mum every year on Mother's Day and they always deliver on time and have beautiful flowers!
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.