serenta itself are good, flowers are of very high standard however the courier they use is rubbish, for 3 years years running my instructions of leave with a neighbor have been ignored and the flowers have been left in a box outside the property. I have even been at one of the recipients homes when the flowers were delivered and saw the delivery driver not even attempt to ring the doorbell and just dropped the box on the front step and walk away.
Service rating : The service was really good, very easy to use, enough to make me re-use the service the following day for another delivery. Product : The flowers died within 24 hours of receipt. I asked for a photo of them but my friend has Cancer and her partner said the gesture was good enough.
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These flowers are stunning only downside is the size they look much bigger in the image than they are. Would recommend that you check the dimensions carefully before ordering but other than that they cannot be faulted
| Waikouaiti | |
You have provided me with a good service for many years as I live in NZ and my family are in UK you are my main source of pressies for my mother, many thanks
Beautiful and unusual! Recipient posted photo on Facebook, lots of "likes"
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.