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I have used Serenata for several years, and have never found fault.
However this time the delivery was a day late in being delivered (birthday flowers).
I contacted Serenata who apologized acted it on it immediately, they advised it was the carrier and was out of their control but would be dealing with it.
In light of this they credited me with a partial refund.
I have to praise them for acting promptly in resolving the matter.