I had difficulty changing my on line order and it was frustrating not being able to talk to a person on the phone and there was only an automated response from my e mail queries as I made the order on a Sunday . However on the Monday my problem was dealt with in a very positive and customer friendly way via e mail and as I hadn't been able to cancel my accidental double order I was most pleased and impressed to be given a refund on the part order that I hadn't been able to cancel . I would definitely order from them again and my daughter did the following week as they were so good with responding positively .
I had to change the date because I found out the recipient was out on the day of delivery. Although one part of the website said I had 5 hours left to amend the order I was subsequently told it was too late. Not having a phone number to call was frustrating but at least the delivery date was amended using email communication.
the flowers themselves were lovely, I saw a photo of them and the bouquet was a good size, however, they were supposed to be delivered on the Friday but weren't actually delivered until the Saturday, the day after the special occasion which was disappointing.
The flowers were for my friend who hasn't been well. She told me the flowers were beautiful. All the colours and types she loved and she needed two vases to put them on display. Very happy with this company. Will definitely use again.
| Oakville | |
I am told the flowers were great(UK delivery, I live in Canada). The delivery and timing were excellent.
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.