Service from Yodel was poor! the delivery courier was on the phone the whole time he delivered the parcel, he did not speak to me or ask if I was expecting a parcel and he did not take my signature. I received a txt from Yodel later saying the parcel had been left at the door. Obviously he realised later on hat he did not have my signature.Everything fine apart from Yodel not surprising they are in the news this week for deliveries.
Flowers arrived in good condition and well packaged. As I left review on Trustpilot, the carrier Yodel left flowers at front of property but didn't put a card through door to let recipient know they had been delivered and as they mainly use back door parcel wasn't discovered until 2 days later when I rang to check if delivered ok.
II bought the flowers for someone else so difficult to give feedback. The recipients are unlikely to tell me they are rubbish. When I saw the bouquet on 4 days after receipt, I wasn't impressed but I don't know if the bouquet was complete by then. Certainly not stunning though
I would have rate this excellent however the 1 - lilium - Brindisi-pink
2 - dianthus / carnation - TR spray pink were not in the flowers... it was quite obvious cause it was all white and the pink was missing! Bit disappointed but it was still pretty.
I have not seen the flowers myself but the response received from the person receiving them was very good. The flowers arrived mid morning on the day of delivery and in good condition. Very happy and will continue to order every time flowers are required as a gift.
The bouquet was a late order so I do take this into consideration but the actual bouquet wasn't quite the same as in the picture - lots more filler than shown. Overall though - thank you for your service.
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I have not seen the flowers,however I have been informed that they were lovely.This is the second time that I have used Serenata and both times I have not been let down.
Very simple to use, no delivery fee and kept up to date with texts as to when flowers were on their way and when they were delivered. Excellent thank you!
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There was one major problem with the flowers in that the leaves had been sprayed with silver which came off on my friend's hands, clothes, work tops and table cloth. It took her a long time to clean up.
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absolutely beautiful, as always, never have any of my friends or family complained about flowers they have received, they are always delighted, so thank you so much keep up the amazing work x
As these were a gift we can only go by the response of the person that we sent them to and they loved them
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.