Excellent products and excellent service. I can’t rate the products below (although I’ve had to because otherwise I can’t send this form) as I don’t recognise any of them as having been ordered by myself, but those I have ordered have been enjoyed by the recipients. Therefore I am presuming they are Excellent.
Service rating : Although the flowers were very disappointing the service we received for excellent. The complaint was settled the same evening with a full refund. Product : We’re bought as a birthday present but arrived with missing flower heads and flowers that were turning brown. Very very disappointing!!!!!!!!!!
The arrangement looked superb. The white roses seemed a little bruised and did not last long but the remainder went on looking good for well over two weeks. The colours and flowers in the arrangement were well chosen, and put together with great care.
Service rating : The variety was good, and a good. Choice of flower and colours Product : The recipient was thrilled either flowers, and how they we’re arranged. Her houses not the easiest to find but the flowers were delivered promptly and in good order. Thank you!
Service rating : Like always’ I can’t rate this company highly enough....... Product : It was my niece’s 40th birthday and she was so delighted with the flowers. She also sent me photo of the flowers and I also was delighted.
Lovely flowers, however, the postal service let you down as they were left in a meter box and no note was put through the door to advise the recipient! Didn’t find the flowers until a week later....fortunately, they were protected and in water so survived reasonably well.
| Dollard-des-Ormeaux | |
Service rating : I use Serenat because I am confident in there quality of products and delivery. Product : My friend said they were beautiful, they were for a loss so it was very important they be nice.
Kept well informed about the whereabouts of the order. Long time between despatch and actual delivery. Despatched at 8.23 - wanted delivery in morning but recipient advised it did not arrived until 3.30pm
| North Perth | |
Service rating : Prompt, friendly efficient service. Highly recommend them. Product : They looked exactly like the photo on the web and the recipient was very pleased.
Service rating : Ordering is easy, delivery was speedy and I was kept informed of the progress of the order. Great! Product : The recipient was pleased with the flowers.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.