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This spun sugar confection of candy-coloured gerbera daisies, red and white roses, alstromeria and dainty pink mini-carnations will satisfy any sweet tooth. The sweetest flowers for the sweetest person you know.
Service rating : The flowers were delivered on time and left in a secure place as there was no-one there to receive them. Product : My grand-daughter was thrilled with the flowers etc. Although they were delivered a week ago, they are still quite fresh
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Service rating : Delivery and communication first class Product : Flowers have latested weeks - brilliant
Customer reviews of the overall ordering experience
Total Reviews: 9 Product:
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I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone. The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
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I loved the whole experience of choosing the right flowers for the occasion from a tremendous selection; getting a clear and accurate statement of the cost, enjoyed the simple form filling that was all that was required to place the order.Then I was delighted with the swift service and the excellent response from the recipient. Well done! I look forward to using your service again. George Gamlen in England.
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The delivery was excellent as usual. I was kept informed and the flowers arrived as scheduled. The arrangement was gorgeous and the flowers have lasted for ages which is lovely as they were for someone recovering at home after surgery. Being on special offer did not detract at all from usual high standard - I'll be using Serenata again.
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I did not figure out how to add a message to the order. I did not want to buy a card or any of the extras, but for some reason I missed the chance to add a message. I did try to go back and edit the order once I had paid but that became difficult too so I gave up.
However, the flowers are great. Seems some of them are still in good shape two weeks later.
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never had anythink but excellent flowers, however i cannot get loyalty discounts because i can no longer get onto their site it does not recognise my email or password cannot get a password as they say my account does not exist
very bad business to do away with personal telephone contact
t and you can no longer telephone them
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Couldn't have been easier to order and first class service - delivered the next day and kept informed along the way - e-mail arrived to confirm delivery just after they had arrived - would definitively use again and recommend to others
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I liked the fact that I was kept in touch all the time about the delivery details so I knew that the flowers had arrived on the due date. I did not see the flowers but the relative who received them said they were beautiful. Fast and efficient service. Thank you so much.
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I would highly recommend SerenataFlowers The communication from when you order right up to when the customer receives the flowers is amazing. Very humorous and makes you smile with the comments. This is the 2nd time I have ordered from them and will continue to order in the future.
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Easy to order flowers on the website. Clear prices, plenty of extras if required, good photos of what you are ordering.
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.