Service rating : They always deliver on the date they say and will let you know if they can’t for some reason. They deliver with a smile and are pleasant and polite. Past gifts of flowers i was told lasted really well and flower quality and value for money really impressed me . I have recommended you to friends and family and they all agree. Product : My elderly relative loved the flowers and the arrangement
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Service rating : very easy and straightforward to order. Was disappointed that my order was not delivered on the correct day however there was extreme weather so I would use them again. Product : I only saw a photo but they looked lovely
Service rating : The service was good as I received regular updates as to how my order was progressing and confirmation that they had been delivered. Product : The flowers were lovely and colourful but there weren’t as many as I was expecting.
There was a problem with the delivery (late and left in street and flowers were battered by the time recipient got them) but customer services were excellent and immediately organised a full refund or replacement.
Many thanks for the prompt delivery of a lovely bouquet to my mum. It looked exactly like the example on the website!
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.