Service rating : It was easy to order the flowers and I got prompts messages back to tell me order accepted and confirmation of delivery. Product : I never saw the flowers as I have been away and have not visited my friend, but she was absolutely delighted with the gesture and was so pleased to have received, especially on a Sunday which made it a bit more special as she works during the week. I would use you again.
| Berg (SG) | |
Service rating : I was told on the web page the flowers would be delivered on the next day and they were. The prices were reasonable in comparison to other floral delivery services and I could do it all from home. Product : My mother and some other relatives all commented on how gorgeous the flowers were.
Service rating : Didn’t receive confirmation email other than one saying something wrong. Web site didn’t recognise order number or email address when tracking. Would use again though as query answered when I emailed them. Product : Mum loved her birthday flowers - would have preferred not in a box that’s only -ve point as she likes to make nosey neighbours see them !
| Cambridge, MA | |
Service rating : Apparently the flowers arrive in a box, despite courier delivery; I’d hoped for a bouquet handed over with the note, but the flowers were still well-received. Product : Apparently the flowers arrive in a box, despite courier delivery; I’d hoped for a bouquet handed over with the note, but the flowers were still well-received.
i have used Seranata 5 times to send flowers this month all the flowers have arrived and been well received. My only gripe is the 10% codes which did not always apply to the orders and i hae still not received a response as to why that would be.. i will carry on using this company though as the service and flowers are very good value
Got sucked into paying extra for a card and when I tried to remove it there appeared to be no option. Their standard card is sufficient for all needs and I was cross to have paid extra for it- I would rather have upgraded the flowers!
Service rating : Excellent service, I wish all companies proceed with such efficiency. Product : The flowers are always great, I’ve ordered more than once from serenata flowers and every time the flowers have been top notch.
Sent a gift to relatives who seemed happy - not seen the final product myself. Ordering was easy and status updates on my order were excellent. Prices very reasonable. Would use again.
| Coquitlam | |
Service rating : Great attention to delivery instructions and packaging. Very impressed. Product : They didn’t last very long and there weren’t as many gypsophila in the arrangement as it appeared on the pictures.
I really wanted to order the old style birthday cake - which I’d gotten for my father in November. I’m assuming that Serenata no longer carries this. However, my mother still enjoyed the Romantic Cake, so all is well.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.