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Mass of Pink Roses
Pink roses symbolise grace and gentility, and carry the message of happiness and light-hearted romance. And as any discerning mademoiselle will tell you, they instantly add style and elegance to any setting. Surround someone deserving with this dazzling concoction of candy pink roses: an invitation to indulge in an unforgettable moment.
I knew from addressee about delivery of the flowers this morning. And I couldn’t get the information from customer service. Notification of delivery is a part of providing service. You made me worry a bit, but the flowers are beautiful and delivered on time, it’s great. P.S. And please read messages, don’t answer - "how can we assist you" - without answering question We - clients - ask. kinds, Stan
The service received has been inconsistent but it has been good overall. The first time I received flowers they were absolutely beautiful and the lilies flowered and lasted over two weeks. The second bunch I ordered as a gift for my mum's birthday, they came with roses browning at the edges, and three lilies which had had their pollen stems cut off! I did get in touch with customer services and they assured me that the bouquets go through 5 quality checks (which I found very surprising, especially considering no-one noticed the cut stems on all three lilies in the bunch) but they were very understanding as we had a family emergency which meant my mum wasn't around to 'enjoy' the bunch anyway, so they kindly rearranged delivery. This bunch arrived on time and with lots of lilies, some unopened which was lovely but there was a lot of greenery and not much by way of flowers and some fresia looked old and again some roses were browning, so the bunch did not last longer than a week, sadly.
I ordered these flowers to be delivered as a surprise to a friend who's house I had never been to. In the order process I was asked what they should do if no-one was in - as I didn't know the house i selected that they should leave them round the back. After they were delivered I heard nothing from my friend. I called her the next day to see if she had had a delivery & she said no so I had to tell her to look round the back of the house where she found them - this obviously took the element of surprise out of it. It would have been useful if the florist had put a note through the door to say there had been a delivery and to say where they had left them.
The delivery instructions looked like it was a mandatory field to fill in. I would expect the flowers to be delivered as normal (ie. ring the bell, wait for someone to answer). It was good to be able to give alternative instructions in case people were out, but I didn't expect the flowers to be left on the doorstep without the bell being rung when people were actually home.
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.