Service rating : The service was very good. Product : The bunch of flowers that my firend recieved was very very small and looked at least 1/4 of the size of the image on your website. I would not order from you again as I really didn’t feel that I got value for money and I feel that your website misrepresents the product that you supply. I was embarrassed when I saw the bunch of flowers.
Service rating : The service was excellent. I ordered them on with ease. You website was very straightforward. Product : I had these flowers sent to my niece and her husband on the birth of their daughter and I saw them for myself 5 days later. They were lovely and good for several more days. So I am very impressed. Thank you
Service rating : Easy and quick Product : Although you do state on the website that the standard flower comes with few blossomed flowers my flowers came with all closed buds, not a single one open - which made for a pretty unimpressive gift. Although they did eventually blossom a few days later, I would have expected at least a few blossoms.
Service rating : Had a query regarding a change of the order - which was attended to immediately. I was notified via e-mail that the flowers were dispatched and when they arrived - that is fantastic. Product : Flowers arrived well packed and delivered on time. The flowers themselves are awesome!
Service rating : Would be good to be given a discount voucher code for next time- my husband bought some flowers and used a competitors site only yesterday! I have found Serenata good though! Product : I haven’t seen them and have asked my friend to send a photo- she has said that they are really scented and that she loves them!
Service rating : Good communication and easy to use. Product : Very poor, I was expecting a bouquet of flowers to be delivered for our anniversary.... NOT 6 flowers placed in a box , would have been far better going to a local shop than what I had received.
Service rating : I was surprised to receive both a text and email when the flowers were sent and another when they were delivered. I’m very pleased and would use Serenata again. Product : I didn’t see the flowers but my Mum said they were beautiful.
Service rating : I found the service excellent. The delivery was on time and I was kept informed when they were delivered etc. Product : The flowers were beautiful I was told, and I understand were much appreciated by my sister-in-law.
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Easy to use website, excellent range, good value, superb updates throughout from ordering to delivery. Have used this company before and will continue to use in the future.
Service rating : was ok. expencive what flowers you actualy got. and delivery was a shambles. Product : very expensive...not enough flowers for £30!!!
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.