Service rating : The roses in the original display were disappointment and completely dead after 4 days, however Jade B in Customer Service was on the ball the whole time and organised another bouquet to be sent immediately. Product : This arrived the day after my contacting Jade B, a huge bouquet of the most amazing freesias. Mum was delighted and they are still going strong a week later.
The first bouquet was ordered for Mothers Day, but we were disappointed with the quality of the flowers when it was received. I contacted Serenata and they rearranged the delivery, and the second bouquet was beautiful, stunning fragrance, just gorgeous. Excellent customer service, can't fault the after care service.
Service rating : Flower we delivered on time. Product : The flowers arrived bruised from delivery handling, then lasted 4 days before they them started to turn and wilt. Such a shame when the bouquet was stunning it just hadn’t been handled well and didn’t last. A lot of money for that to happen.
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Service rating : I thought the web site presented a good selection of bouquets for every occasion and pocket. Product : I haven’t actually had sight of the bouquet as I live in Cheshire and the recipient lives in Essex but she was delighted with them. I particularly liked the contact they gave as to what/where the order was up to.
Service rating : Easy process for single purchase. However had to run several times to send bouquet to different recipients (or at least it was not clear at the time how to add multiple recipients) Product : Good sized bouquet for money. Nice that there is a Freesia bouquet as notseen on interflora before
Service rating : Service is always excellent Product : Flowers were from my sister who was suffering after an accident, she said they were wonderful, and the smell filled her house. Made her smile for the first time in days, thank you
Service rating : It was an absolute pleasure to order flowers from Serenata Flowers and I will definitely use their great services again. Product : The recipient took a photo and posted it on Facebook, they looked so pretty.
Service rating : Each time I have used your service I have not been disappointed Product : My mother-in-law was delighted with her mothers day flowers, the colours were beautiful and the perfume from the flowers - amazing.
Service rating : Prompt, efficient . Product : In comparison with an excellent bouquet purchased before, all freesia buds were open, no new buds and short lived.
Colours were varied as displayed.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.