Total Reviews: 3 Product: Starlight Express
| Castle Hill NSW | |
Service rating : I live in Australia and ordered the flowers for my daughter and son-in-law’s anniversary in UK. The website was easy to use, and I was kept updated with my order’s status. The updates were fun too! Product : My daughter and husband were delighted with the flowers. They sent me a photo and they seemed to be exactly what I ordered. Will certainly use Serenata again and will recommend to friends.
Service rating : Really good service, impressed at how well you kept me informed about delivery, which is always my concern with these things. Will definitely use again Product : She seemed happy, so...but I never actually saw them!
I can always trust Serenata, on one occasion when they got it wrong they went out of their way to put it right. On this occasion when I forgot to put my name on the card Serenata would not give my details to the recipient but did email me to ask if I might contact the recipient to let them know it was me!
Delivered the next day as required.
Driver didn't wait for the door to be answered. My wife didn't hear anyone knock...
I suggest that if the driver doesn't see the recipient they should at least put a card through the letter box as the flowers were left on the doorstep for several hours.
I was very pleased with the efficiency and service. My friend was delighted with the flowers which were in good condition.m again. I shall certainly use your fir
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.